Emotional Intelligence (EI) is an assortment of non-cognitive skills, capabilities, and competencies that influence a person’s ability to cope with environmental demands and pressures. Several studies find that Emotional Intelligence may have an important role in job performance.
Emotional Intelligence is composed of five dimensions:
Emotional Intelligence is composed of five dimensions:
1. Self-awareness: A person’s ability to be aware of his/her own feeling.
2. Self-management: A person’s ability to manage his/her own emotions and impulses.
3. Self-motivation: The ability to persist when facing setbacks and failures.
4. Empathy: The ability to sense how other people are feeling.
5. Social skills: The ability to handle other people’s emotions.
